There is one guy that works here that totally ruins the experience. He's skinny, short, nervous, works the cash register, always wears the Osmow's baseball cap. He sucks. Has no idea what to do if you make the slightest, minor change. God forbid you ask for rice instead of fries, or an extra something for an added cost. He has no idea what to do, gets flustered and then ends up overcharging. He's also incredibly slow, he punches things into the computer like an infant. There's two other shawarma places in town that are overwhelmingly better. Bolton Osmows is absolutely horrible. Fire that guy.
UPDATE: I reluctantly came back, and to my surprise, the service has come a long way! New owners? I don't see our skinny friend anymore. Staff are seriously on top of things and know what they're selling and how to manipulate a standard menu item. Welcome back Osmow's!