Generally, the food and service is better than two of the other area Steak 'n Shakes I've patronized.
The food is an excellent value, typically hot and tasty. I usually find coupons that come in the mail or Sunday paper that save a few dollars per meal.
Today, it took a little longer than normal for our food to come out. Compared to the other Steak 'n Shakes, it was typical - but not for this location. My wife and I didn't complain or even ask where our food was because of their past, fast track record. Hey, everyone has a bad day once-in-a-while - right?
When we went to pay our check, the manager apologized for the slow service without us even complaining. She took off $5 from our total along with the coupons we redeemed.
I wish all managers recognized unhappy customers don't always complain about poor service... they just don't return or they share negative reviews on review sites like this as well as their social media channels.
We will definitely return to this location.