I'm not sure what's behind all the negative reviews - personal vendettas and politics at play, I suppose. My 4-Star review is a reflection of how this place compares to other fast-food / take out Chinese joints around the same price point. Is it gourmet? Of course not - but why in the world would you expect it to be? It's a good product at a reasonable price. The quality and temperature of the food was on point. I will agree that service was a bit slow, but the staff was very friendly. Based on the food and experience alone - and after reading some of the other angry reviews, not taking into account that your super-awesome favorite independent Chinese takeout place in the same plaza is like totally the best Chinese food ever and that you've been going there for like a million years and that chains are the devil - you could do a whole lot worse for your money. Faint praise? Maybe, but I'd be happy to go back. Evaluated fairly without bias or ulterior motives, it's a solid fast food option.