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| - I waited for approximately 2 months to get an appointment with Dr. Ceballos but figured she was worth the wait as I found a couple of good reviews online. Walking into the office, the front office staff has the TV blaring on the news and cannot be bothered to greet the patients walking in as they were too busy speaking Spanish amongst themselves. No biggie, I was there to see the doctor after all.
I was called back by Juana, the CNA, who was knowledgeable and personable - she gave me hope for the establishment. I disrobed and waited patiently for Dr. Ceballos, who came in a while later. She smiled and introduced herself but that was where the formalities stopped. I was there for my annual check-up but also because I was experiencing some major discomfort with chronic UTI's. I tried to explain to her what I was feeling but she would not even let me talk. She was very dismissive and stated if I knew what was causing them that I should just stop having sex ( this seems to be her favorite diagnosis). I tried to tell her what I was experiencing was not normal and that I had already had 4-5 UTI's thus far and it wasn't even June yet. She stated those needed to be documented which was understandable -we agreed I would get all of my UTI diagnoses' over to her for review and treatment. She did not examine my breasts which I thought was weird as I was there for my annual checkup. Feeling talked down to and like my health issues were completely irrelevant, I left the office crying.
Three weeks passed and I never got a call regarding my results. Being concerned as I went for an annual and because I was experiencing major discomfort, I called the office and a staff member informed me "she got the results back she just hasn't looked at them yet." That day, the office called me and advised my PAP was irregular and I had to come back for a colposcopy (this came to no surprise to me as I tried to explain something was wrong on my first visit to her) The next appointment they had was 4 weeks later and against my better judgment, I reluctantly took it.
Dreading my upcoming visit with Dr. Ceballos, I recruited my significant other into coming to my procedure with me. Once again Juana was friendly and welcoming - she explained the procedure and asked if I had any questions. Dr. Ceballos then came into the room and was very curt and acted like she didn't really have time for this. I told her I talked to my primary doctor about a couple of symptoms I was having who suggested I talk to her (Dr. Ceballos) about a couple of possible causes. Dr. Ceballos stated my primary doctor should stay out of it and leave the "gynecology" business up to them. My significant other then reminded her the only reason we had to go to a primary doctor was because her office was too busy to see me and that she was very dismissive of my symptoms, to which she did not respond (mind you she already had her hands on the door handle ready to walk out to see her next patient even though I still had some concerns). We then asked her about treatment options for my chronic UTI's to which she replied she couldn't do anything until she had documentation proving I have had 4-5 UTI's like I had mentioned previously. We reminded her she had that documentation; however she said Juana could answer the rest of our questions and left. My procedure was performed mid-august and my follow up was scheduled for mid-September.
Feeling like she definitely couldn't be bothered with my issues and being very condescending every time I tried to ask a question, I decided to pull my medical records and take them to another gynecologist. To my surprise, she noted my breasts were fine and no irregularities were found on them - not exactly sure how she could have possibly known any of that as she didn't even bother to give me a full examination.
If you want a doctor with bedside manners - go somewhere else. If you want a doctor that will bother with a full annual examination - go somewhere else. If you want a doctor that listens to your problems and treats your symptoms - go somewhere else. If you're looking for a doctor that is condescending, notes she performed procedures she didn't and talks down to you - Dr. Ceballos is definitely the doctor for you.
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