I love their bagels. I am a big fan of Nova Lox. When I get the coupons in the mail I go a little coo-koo and order enough stuff for a month.
The last time I was at this location though, I was sorely disappointed. I was the first customer in door and not greeted with a, "Hi, how are you?". The lady behind the counter looked less than thrilled that I had bothered her at this hour. I asked for the 13 thin bagels and she said, "I can do maybe some of them thin, but not all because I have to do them by hand."
What?? I'm sorry. Since when did companies give their employees the right to be lazy. This was seriously a moment where I wanted to step back and tell her, I'm not asking you, I'm telling you. I instead said all right 8 thin. I do not want to be a mean customer, but I came here to get something that is advertised by your company. I should not be leaving without it. She definitely needs to find a new line of work. As an employer, I know this attitude is not acceptable.