I'm a Vegas local and have come to this casino in the past strictly for the pool. I had a Bachelorette party in town who wanted to rent a cabana. They were staying on the strip and to rent a cabana at their hotel would have been $50 a person and that isn't including food/drinks. I called around and the M resort offered the best deal as far as the Cabana goes. I called ahead of time and talked to the concierge desk; I have a group of 10 girls and was inquiring about a shuttle from the strip to the M. They have pick ups on the strip and drop offs! PERFECT. I call the morning of and got Vick (?) on the phone, and he told me where to go to meet the shuttle. We're standing there for 10 minutes....shuttle drives right on by!..... I call the concierge desk back, and luckily got Vick back....he took down my number and said he would radio the bus driver. He called me back 5 minutes later and told me the bus driver was turning around!! Then 5 minutes later called me back to make sure we got on the bus! I told him we were still waiting and he suggested we split the 2 groups up and meet further down the road and he would radio once more to the shuttle driver. Turns out the Bus driver had the pick up location wrong and the group that had split up to go further up the road was able to flag him down. We finally were able to get to the M resort, but with the help of Vick. I have never dealt with such a NICE and caring concierge in my life. That is saying a lot because I've lived in Vegas my whole life. Because of his willingness to help, I will forever recommend the M resort to anyone.
Keep it up, Vick!