Very pleased to find Ed's in my neighborhood. He has replaced heels on two pair of boots. On the first pair I had worn the heel itself a tiny amount since I lost the rubber part whilst walking through an airport and obviously couldn't do anything about it. He pointed this out to me and removed the rubber from the other heel so he could make both heels exactly the same length before reheeling them and only charged me $10! On the other pair, the boots are flat so the heel and sole are all one piece. He cut out the heel and replaced just that part which cost $15. Very good work at a very good price.