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  • Joined yelp just to share how horrible my experience at their Emergency Room was. Nurse Practitioner Ashley and Triage nurse Amy are unprofessional and should not work with people PERIOD. Went in under direction of my doctor AND as advised by Urgent Care staff because my throat was bleeding. After looking at my throat for 3 seconds Ashley says "I don't see any bleeding Amy do you." Amy who was sitting down and not even looking at my throat glances up and says "Nope." Ashley then tries to dismiss me by saying "go see your doctor." Baffled, I ask to use a bathroom to look in a mirror because I was sitting there swallowing blood and they say they see nothing, Ashley then says with an attitude "Well let me look again" "Oh there it is, I see it." She then tells me to go see my doctor. I tell her he directed to go to the hospital and she says "well what would HE like us to do?!" She directs me to sit in a seat, 2 minutes later comes back with a piece of paper and tells me that she spoke to Dr. Miller and they looked something up together. She hands me a piece of paper with some internet information on it and without ever even seeing an actual doctor I'm handed my Discharge papers and a list of ENT doctors to see. I thought ER doctors and staff are qualified enough to address multiple issues. Call Nurse Jen (Brunette) goes on to tell me "We have over a hundred patients a day and Dr. Miller can't see them all!" If this is the care that people are PAYING for at Southern Hills EMERGENCY ROOM, they should be shut down. The lack of care, attitude and the fact that the only reason why a Nurse even saw that I was bleeding was because I had to ask her to look again is absolutely absurd. I could've googled internet information myself. People go to the ER because they are scared and need help from professionals. There is NOTHING professional about the ER staff that I experienced at Southern Hills Hospital. DO NOT GO THERE IF YOU ACTUALLY EXPECT PROFESSIONAL MEDICAL CARE. If I could give them negative stars, I would.
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