This has been the same location I've had to go to for over 7 years as it's the closest to my house, but no longer. I will be on my way to Best Buy after the customer service from my visit today. What's the point of booking ahead if you still have to wait 30 whole minutes for anyone to even greet you, after the front door "bouncer" was rude and didn't realize my appointment was under the main account name, he's know if he had used his brain and paid attention to the last names.