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| - Pros:
-Movers were friendly
-Delivery was made in a timely manner as per the contract
-Price seemed reasonable
Cons:
- Movers were late. I got a call about 10 minutes before their arrival window ended saying they couldn't make it that day. I asked that they get there as early as possible the next morning as we were planning to leave then. I was told they would show up at 9am, and they showed up at 10:30am at the wrong address.
- I paid 50 extra dollars to have them pack my television for me as I didn't want to take any chances. It was smashed on arrival.
- I called customer service twice, asking to speak to a manager about how to proceed, and both times was told they would call me back. Never got a call back.
- Submitted a claim to try and get something back for the TV they packed and broke, and they offered $78 about 3 months later. Still never once heard from a manager.
-Finally, they charge $75 to use an elevator, even if it is already covered in protective material, something like $75 per 75 ft they have to move stuff, so if you are moving into an indoor apartment, you will probably be moving the stuff in yourself, unless you have the extra cash.
Overall: I know that I signed all of the paperwork, and according to the contract, the $78 is generous, so I appreciate that. At the end of the day, I could have paid the $500 to add insurance, and another $500 to have them move my stuff up to the apartment for me, so the smashed $200 TV isn't so bad. What is frustrating was that I couldn't even get a hold of anybody that could actually talk me through the process during an already stressful move.
If you pack everything yourself, and give yourself a little bit of wiggle room as far as delivery goes, you will likely have no issues.
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