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| - Each and every time I pickup a pizza here, I feel like I'm entering Chuck-E-Cheese. There is NEVER anyone up front, which I don't know how many staff are on at any given time of day, but if you have a list of 12 pizzas on the board, 5 of which are showing READY, I would suggest maybe having someone float near the front waiting for people entering the store? This particular night, I walked in and noticed a male worker near the front, ignored me, and walked to the back. Shortly after, I heard a, "I'll be right there!!!" from the back. Hmm..ok? This was followed by giggling and bantering about how that statement could have also been said, to which said loud mouth replied asking if Yoo Hoo, Hold on a second, would be more appropriate? Laughing afterwards again. When a human finally appeared at the register after my 5 minute wait, she asked my name and must have noticed I was not amused, and her tone changed. I asked her to add dipping sauce onto my order and she said, no worries, gave me the same total. Ok... I gave my card, and he got my pizza, asked if I needed anything else, and I said the blue cheese? She started getting grated cheese, and I asked again for the blue cheese, to which she must have forgotten (giggle giggle), and got two for me.
I don't mind having fun at work, but don't do it in front of customers waiting, and who may or may not have had a shitty day. It's not amusing. These workers act like children, and this is not the first time I've encountered this at this location. I order from here because it's convenient for me from where I live and I know the consistency of Pizza hut pizza. If these workers don't care about their customers, I can only worry that they don't care about the food they're preparing either and I'll be utilizing local, non-chain pizza places going forward. I've also sent a complaint to corporate. Lesson? Don't piss off someone who has had a shitty day by making them wait around and then acting like clowns.
UPDATE: I received an email from corporate addressing the issue and apologizing saying they would contact the store manager. I received a phone call from the store manager apologizing and offering a $15 credit to my account which is valid only at this location. I am not positive I will use this as I don't trust the workers there. If they see this credit, what would they do to my order? Very generous solution, and I thanked her, but probably won't be using that credit.
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