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| - Nearly simultaneously, my husband and I a) received a $200 gift card for the Hyatt and b) needed to book a room for two nights in Las Vegas for a friend's wedding. The Hyatt Place in Las Vegas met our needs.
The best parts about the Hyatt Place are as follows:
- I just love the logo (sorry, I'm a marketing person).
- The rooms were all swanked out with granite countertops and 42 inch flat screen, wall-mounted tvs.
- The suite style gave us plenty of room and reminded me of a Springhill Suites, which is by far my favorite hotel to stay in when I am on business.
- It's walking distance from both the best dance club and a CVS, so when it's 3 AM and you're staggering home from dancing all night at Body English inside the Hard Rock Casino, you can stop at CVS for a liter of water and any other anti-hangover needs you may have.
- It's walking distance from the Hard Rock Casino, which includes Mr. Lucky's, serving breakfast all day so you can indulge in pancakes and eggs and bacon and hash browns and coffee whenever you decide it's morning, even if it's after noon.
(Oh, and when I say "walking distance" I really mean walking distance - like, walking in high heels without a sweat walking distance)
Here's what was a huge bummer about the Hyatt Place:
So, I was online at home, looking to book our room, but I got nervous about using the gift card. So, I called the Hyatt Place in Vegas and told the agent about my situation. She told me to go ahead and book online and that I can pay for my room when I depart. This sounded normal to me because I travel a lot for work and typically they don't charge me until I check out. I asked her if entering my credit card number would affect my ability to use my gift card at all, and she said no and that it was just to hold the reservation. OK.
So, upon checking out, I give the agent my gift card and he tells me the room is paid for already. Yep, it was charged to my credit card. I relayed the entire conversation I had upon booking the room and he was unsympathetic. I told him I needed this to be fixed. I needed my credit card to be refunded and I needed to pay with my gift card. For crying out loud, it was the only reason we chose Hyatt Place at all (though I still do love the logo ... I can't help it). So, he had to call someone ... and then someone else ... and then someone else. A line of irritated people started to form behind me, one of whom was my husband who had to get back to Phoenix for a football camp meeting. Finally, it was quasi-solved, but I left feeling unsettled about the experience.
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