I originally called ICE when my AC stopped working during my brothers wedding, they got out to my house within 30 mins and JR was great in getting my AC running again. I knew my AC was old and JR did an amazing job of explaining the condition the unit was in and unfortunately some previous companies that worked on the AC did more damage than good. I decided to replace the unit, shopped around and got quotes but in the end I felt a lot more comfortable having ICE install my unit. JR really put time and effort and because of this I had them install my new unit. They did a great job and I am very happy with them.