When we moved to the area from New York they were the vet we chose due to the location and great reviews. I do disagree with most of the reviews on this site. In fact, in the beginning I did had an issue with a miscommunication/interpretation and they were very approachable and professional in clarifying the situation that despite the first bad impression I have given them a chance to prove me wrong. And they did, and did so well that we keep coming over here and I won't trust anyone else judgment but Dr. Fennel.The staff and Dr. Fennel take their time to make the cats as comfortable as possible during the visit. The office is clean, modern and peaceful. I would suggest others that wrote bad reviews to have a personal talk before coming over to a internet forum and just placing a bad review without giving the place a chance to respond to your concern.