This rating is specifically for this location. The chain itself is acceptable, as others have stated you come here for convenience and cheaper prices.
I come to this location occasionally because it's close to work. EVERYTIME I come, they don't have veggie, which is the only thing I want. They actually don't have a lot of ready made options available. I think it's because the store owner is facing demand and doesn't want a lot of leftovers. I get that, but I come at lunch and they will be opened for the rest of the day, into the evening. Veggie is also a pretty popular choice, so I think that's unacceptable.
Like one reviewer mentioned here previously, they are reluctant to make more pizzas. As I'm sitting in the store eating and writing this review, I see 5-6 more customers request for veggie. Only then did they agree to make a veggie pizza. It's ridiculous though because now everyone needs to wait 15 mins for their pizza, when the expectation was grab and go. People may be getting a freshly made pizza, but it's business hours and everyone is busy trying to get back to work.