I am a long time customer of Sur La Table and I love this new, remodeled location. The store is still cluttered and the aisles are cramped and small, making it difficult to move around the shop, but the items for sale are still top notch. This is a foodie's dream when it comes to browsing for kitchen wares.
Note that the physical location in the mall has changed -- this store is now located by the new Macy's men's shop and is tucked away in a corner of the Fashion Show Mall.
I was shopping here earlier in the week and I'm writing this 2 star review because of the lack of service. I walked around nearly 10 minutes with NOT ONE of the three employees supposedly "working" that day offering to help me with anything. I even stood by the cash register so I could ask for help and I was completely ignored. Hmm. This isn't typical for Sur La Table. I guess I'll have to give this location another try but I'm not in a big hurry to come back. I left without buying anything because of the lack of service.