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  • TLDR; I've never had such consistently bad service. If I could just rate Jason and Gil, I would. They were super friendly and went out of their way to try to make this right at every step, but their mechanic, supposedly an engine builder, gave me the car back "repaired" 3 times. They had my car over 3 weeks and kept breaking parts. Here's the full story: I had an oil leak. My normal Subaru mechanic was booked out 2 weeks (because he's awesome), so I decided to take my WRX to the dealer. My normal mechanic told me it was leaking from the valve cover and needed a new gasket. I figured I would pay more at the dealership but at least they would get it right so I called and scheduled an appointment for 2 days later. Dropped off my WRX. Received a call saying it also needed o-rings on the turbo oil line. Picked up my WRX. It wasn't right. It started smoking oil on the way home from the dealership. Got home and called. Jason said bring it back. Took it back. It had a cracked oil line to the turbo. They said it was an old part and putting the new o-rings could've caused more pressure to cause it to go out. Sounded like BS but I gave them the benefit of the doubt and told them to fix it. They had to order the line so I had to wait for the part to come in. Picked it up. Before I got out of the lot I noticed a boost leak. Turned around and got Jason. We couldn't replicate and my ride to the dealership had left, so he said bring it back tomorrow. Took it back. The part after the turbo compressor hose cracked when they reinstalled the turbo. Their fault on install and they should've noticed the boost leak before they gave it back to me. They have to order the part. Days later the part is in. The mechanic goes to install it and broke the overflow tube nipple off the radiator. Had to order that. They were concerned about breaking vacuum lines. I said just replace them if you break them. Days later I go to pick up the car. I drove off and something was obviously wrong with it before I got out of the lot. This time I took it directly to my normal mechanic. He could hear a vacuum leak and within a few seconds spotted the vacuum line going to the fuel pressure regulator hadn't been plugged in. My mechanic said if this hadn't been caught my engine would have eventually blown from lack of fuel. Either the mechanic working on my car at the dealership was a moron or a jerk. There is no excuse for a car not being right at pick up 3 times! I would steer clear of this dealership for maintenance and repairs.
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