While Smashburger's customer service has always been outstanding, the quality of the food at this particular location is wildly inconsistent. On at least two occasions, my wife's Avocado Bacon Club has come out cold. Once we arrived home only to realize it didn't have bacon.
The fries are a constant issue. They are always warm at best or cold at worst -- never hot. I don't understand how food that is purported to be "smashed fresh" can come out cold when the In N Out Burger right down the street always gives me fries that burn my fingers out of the bag.
Today was the last straw. Once again, not only were my fries were cold, but my daughter's kids meal cheeseburger wasn't even hot. I don't get it. Why should I pay double what In N Out charges? The answer is that I shouldn't. And i won't.