Kim and Lee now have no staff because they said having staff is "inconvenient". They have a very busy waik in customer base and it is more than they can handle. And also as another reviewer mentioned, they do not sanitize their utensils between customers. The last time I went there I called first and asked Kim if there was a wait and she told me no. I said I will be right over (she knows that I live within 5 minute walking distance). When I got there the salon was full. I waited 30 minutes and then Kim told me that she still had to do another manicure before she could take me. She said "Right after you called everyone walked in". It is too bad that they are trying to save money by cutting corners regarding staff and hygiene. I'm glad that Squirrel Hill now has more nail salons. Kim and Lee had the monopoly for a long time. The salon down the block across the street does an excellent job.