Went in recently with my wife, two sons and their girlfriends. Around 8:30 or so. Not terribly late on a Friday. Wasn't very busy, only about two or three other tables. Upon walking in, several staff, and a few customers, shot us looks as if to say, "Who the hell are you?"
After standing there about five minutes, with NO ONE even acknowledging us,we turned and left. Wound up spending a fair amount of money at a nearby competitor.
Done with this place, and I;m not the only one. Heard this from a few people, but decided to give it a shot. Lesson learned.