If I could give negative -5 stars that would be too much! This company is a scam and should be shut down. I can't believe I have fallen for such a scam. They give you 4 days to test out the system, big whoop when the system stops working at 7 days and NO ONE in the so call "customer service" department wants to give you the time of day. They say they call you to set up an appointment to diagnose there crappy product but absolutely no calls from anyone on any of our phones, they are a bunch of LIARS! Then because they can't get a hold of you they just show up at your house when your no home, such a shady and terrible feeling that I even let this system in my house. You should feel safe with a security system and I've never felt so unsafe. We have filed multiple complaints with the company to help get this resolved and they don't want to help, they just want to blame and keep telling us we can pay the cancelation fee. now we have filed a complaint with the BBB and the attorney general. They cannot get away with scamming people. They are suppose to be keeping out the crooks not be the crooks.