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  • We went last night for Valentine's Day dinner!! All I can say is this place is so unprofessional and have horrible customer service.... With the exception of the hostesses at the front door, they actually were nice and courteous with us! We made reservations 2 weeks prior and we had to give a credit card and sign a paper stating that we would be confirming our reservation and that if we didn't attend that the credit card would be charged due to the size of our group. So we all understood that and agreed. So when we got there we were there earlier than our check in time of 10pm so they walked us up to the bar, so 10 pm came around and our table still wasn't ready and so they said to wait 10-15 more mins as for the people were paying and than 10:30 came by and still no table. We spoke to the manager and he was so arrogate and really didn't help out at all, seemed like he didn't care about the situation or our business. We spoke to another employee there and she was looking at her iPad to check the time and reservation AGAIN and said AGAIN to wait another 10 mins our table was being set up.... Mind you at this point everyone is standing around and starving in our waiting time we saw 3 of the shows and still nothing now 11 pm comes around and the same thing still nothing so now everyone is pissed including myself. The stuck up manager didn't care, so as our group become smaller cause some of us were too annoyed and disappointed they left to eat at any other local restaurant. So at this point we went to the manager and told him that this was ridiculous and so poor in character from his part on not making any attempt to trying to figure something out, we made sure he removed our credit card and as were leaving on of the other managers said oh no please don't leave some tables are clearing up we said you have to be kidding us now your concerned and want our business!! The nerve I will give her that she did seem that she was upset for our experience and wanted to help out! Too bad that we couldn't experience this place, NEVER going back there again!!! I will try out the other locations instead!! Be warned about this location!!! To JOHN the manager there learn to have have some respect for others and customer service!!!
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