rev:text
| - It takes a lot for me to walk out of a place. However, this place managed to make it happen in less than two minutes. We walked in at 5:30 on a Sunday, it was a holiday weekend so I was not expecting it to be completely empty, but it was. When we walked in there were 3 waitresses huddled in the corner who just stared at us. No welcome, no hello, nothing. Strike one.
We sit down and are greeted by an entertainer (he was on the guitar) such a nice guy! As we look over the menu (as we still hadn't been greeted) I over hear the waitresses complaining about getting a table. ARE YOU SERIOUS? We are the only table in the whole restaurant, the ONLY opportunity for you to make money and you complain? Makes no sense to me. Strike two.
Waitress comes to the table, Thao was her name and says "what can I get you". Uhh, a "hello" would be good. Or how about a "welcome!". Strike 3. I say to her, I see on your website its 2 for 1 happy hour till 7, what is included? ". Nothing we don't do that anymore" she says to be irritated. I look at her shocked that A, she is talking to me this way, and B, that if this was true, you would think they would update their site to show the correct information. What Thao failed to realize is that this was a party of Diamond Members. As people that spend a lot of money with Harrah's, this was an extremely disappointing experience.
I will not be returning to Napoleon's which is sad because this is one place I have wanted to try for years. Tip to the Napoleon's - hire servers that want to work.
|