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| - My in-laws live in Henderson. We visit them a couple of times a year. Before we leave back to Los Angeles, we like to have our dogs washed so the kids don't get all sneezy on the ride home. We usually go to this PetSmart before we leave possibly once or twice a year.
This Thanksgiving, 2014, we called to get the dogs washed, but they had no record of us. What? They suggested we had been to a different PetSmart. No, we were sure. I looked up the last receipt on Quicken. So, they looked up the dogs via the Simi Valley Zip Code in Southern California. But wait, they claimed our vaccinations at that store were out of date. Really? Simi Valley PetSmart didn't complain last time we visited them. Curious.
Eventually, it become obvious this PetSmart didn't want our business. I almost felt like they were waiting for me to beg to get the dogs washed. So I simply explained my disappointment, said thank you, and hung up. I immediately called 4 other groomers locally in Henderson (all closer than PetSmart to my in-laws). ALL were more than happy to take the dogs for a wash, no other questions.
My complaint, I was a customer of this and other PetSmart. Why road block me?
I own a Lhasa Apso and Maltese.
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