We had a very similar experience as Jenny. The place was so bug infested we didn't even unpack our stuff before we demanded we be moved to another location. There were more then 15 roaches crawling all over the apartment. They originally were down playing it by telling us "it happens". I'm sorry, 1 bug HAPPENS not 15. Disgusting! Lisa was as accommodating as she could be but I will agree with Jenny about Dreana. She has no customer service skills and she makes excuses for everything rather then owning up to the fact the place was filthy. I would not suggest living in those apartments. It makes me cringe even thinking about people living that way.