My boyfriend found a hair in his food, and I received a sandwich without the one topping I actually asked for, leaving me with a sandwich I could have easily made at home for a fraction of the price. We contacted the company to see if they could make up for their issues considering we live across the street from them, but the woman we spoke with (Barb) said the compensation was in the mail, meanwhile it's been over 2 months with no mail from them. I contacted Barb again to let her know we haven't and it's been almost a month again with no response from her after letting her know. Let down by the store and the external management. So disappointing. Employees generally aren't too happy to be working there either, it seems.