1-1/2 stars for the doctor's reputation. He's supposed to be exceptional. 1/2 star for the person I talked to being friendly but unconcerned. When calling I got a busy signal each time I tried for over 5 minutes. When the phone was answered I was put on hold for at least another 5 minutes. When I got a person I said I wanted to make an appointment for my dog. I wasn't asked what was wrong with my pet I was just asked if my dog was a current patient. I said no and was then told it would be at least 3 weeks before they'd be able to see us. To me busy signals and long holds don't bode well and then 3 weeks to get an appointment with them not even knowing my dog's condition? The practice must be TOO busy and they need additional help. Going elsewhere.