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  • 1) Poor service: I usually go to the Warden and Steeles location but decided to go to this location as I was around the area. There was significant difference in terms of customer service. First, I ordered a Mixed Fruit tea as usual and I got something completely different. The staff said it is "the store's version of mixed fruit tea". Then I asked it doesn't even look like the one in the menu, also it tastes completely different. The staff then said that "they use the same recipe as the one at Warden and Steele but used different ingredients". This doesn't make sense at all as why would it be the same recipe of different ingredients are used, it's just plain common sense. Anyways, I don't appreciate being lied to especially to a customer who have been ordering the same damn thing almost every week. 2) Poor food quality and quantity: I ordered the popcorn chicken and let me tell you, the portion and quality is half the size as the one at Warden and Steeles. 3) Poor customer service: We were ignored 20mins in the beginning and had to come up and actually order at the cashier. Also, a few customers after us were served first. Will definitely not coming here again. I would recommend going to the Green Grotto at Warden And Steeles as the location is bigger, excellent customer service, excellent food quality. To the manager at this location, if you're reading this, please consider training your staff what to respond and please realize the importance of truthfulness towards your customers . Learn from the manager at the Warden and Steeles location so you can improve your business!
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