I had never been here before, but was expecting really good food, this was not the case. When I ordered there did not appear to be anyone waiting for their food, however, there actually were many that had been sitting down around the food court. My food (it was only me) took at least 15 minutes and the shake was not ready. The french fries were really pretty bad, cold and grease running so that the bag was saturated thoroughly. I did think the hamburger was good. I do not think I ever would have been served my shake if I had not asked again for it from the cashier about three minutes later. When it arrived, it was a full four inches below the lip of the cup. After considering the rest of the experience it was a little funny but pretty sad as well. The shake tasted good. But the service and lack of organization was bad.