I go to this tims almost daily as it is on my way to work. The service here is very friendly and pretty efficient. The line is frequently out the door, but i do not blame that on the employees. It always seems like they are one person short to deal with the rush. Also, whenever the owner is there working he puts the place to almost a standstill. I frequently spot him micro-managing his employees which slows down the coffee making production! When he is not there, that line through the door moves much faster. The people there are great at what they do and don't need coaching in such a critical time. An extra employee during the rush would help emensly.