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| - We had to replace the glass on 30 inch x 24 inch picture frame that was in our rented, furnished home. We were in a bind for time because we were also in the process of moving back to California in less than 24 hours. I called ten different glass & mirror places. Most of the stores were closed at 4:00 pm, but these proprietors did answer the phone and very kindly asked me to come in on Monday (which was not an option because we would be in California). Evidently, most glass and mirror places are generally open Monday through Friday. I needed same-hour/last-minute/crunch-time type of service.
The highest price I was quoted was approximately $36 from Michael's (which was open till much later than the glass and mirror places I called). The lowest price I was quoted was $20 (I wish I could remember which company this was -- I will update this review with that information, later). $20 is great, but not if I had to come back on Monday (which was not an option) to take advantage of that deal. My move was/is on Saturday (today).
When I called Kelly's, I was surprised to find out that they close at 5:00 pm. HURRAY! They are open later than most (or all) of the glass and mirror establishments in the area. I spoke to an excellent customer service professional named James. He quoted me $22. OUTSTANDING! I told him that I would be coming from Boulder City (which is 30 minutes away). The call took place at 4:51 pm. There was no way that I could make it to Kelly's before it closed. I explained my situation to James and asked him if he could do anything to help me. He immediately came up with a solution that lent me to be able to pick up the glass after hours. EASY. First, he took the measurements that of the glass. Then he took down my credit card information. Once the glass was cut (which happened promptly), he called me back to tell me where he SECURELY left my purchase. VOILA. I drove to Kelly's, found the glass (securely set aside for me), packed it up, and I saved myself a whole lot of running around on the morning of my move. The whole thing was effortless. The glass was perfect, the picture looks as good as new, and I thank James for coming through like a CHAMP! :-) THANKS A MILLION!
I would recommend Kelly's to anyone who wants great customer service, low prices, and the peace of mind inherent to working with professionals with a "can do" attitude.
-Juju
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