I just moved to surprise in November and in that time I've visited this establishment probably 6 times. The pedicure or manicure itself is always good (that's why I'm giving any stars) but the owner is so mean to both her employees and customers (unless she's working directly with the customer which is appointment only for her).
The entire time I'm having my nails done the owner screams from the front of the shop to the back at her employees. It ruins the relaxing environment and Cleary makes the employees uncomfortable as they begin whispering anytime she yells.
Anyways, my sister and I waited 45 minutes a few days ago for a pedicure. We ended up leaving because the owner was so extremely rude to us.
Our feet were put In water that was cold it was extremely busy so I tried to get someone's attention to warm it and the owner heard and said "we don't soak until you're ready for the pedicure cause you'll wrinkle".
I reply"Ok but I have water and it's cold"
"yeah we have a method we know what we are doing" so I remove my feet as cold water isn't pleasant. She walks by and yells "seriously NOW you don't want to soak?!" I again explained that the water is cold that we've been in water for 20 minutes. She laughed and walked away. Finally 20 minutes later still no pedicure (which Normally is fine but we weren't told about the wait) we decide to leave to which she yells again
"we just wasted water on you this is why we don't soak customers till they're ready for the service"
for a THIRD TIME I tell her we didn't ask for water just for warmer water. She doesn't listen and we leave. Never going back.
It's a shame because otherwise it's clean and friendly but the owner is terrible