Since the first day I tried Zella's I loved it. Their cheesesteaks shine and are probably the best I've had in Arizona to date. The only reason I'm not rating this 5 stars is due to the sometimes inattentive cashier and staff. I have ordered a pepper philly 3 times without jalapenos and subbed in provolone. First time was perfect, everything I asked for. The second time I received a pepper philly no jalapenos American cheese. Third time a provolone philly with green peppers but without most of the peppers that come on a pepper philly. This time they forgot we had ordered steak and mushroom fries and we had to inquire about them then the kitchen order was placed. Great cheesesteaks but how difficult is it to follow the customer's order when the basic item is on the menu? Always get your receipt- it shouldn't be an option it's for your protection.