| rev:text
| - Zero stars. I have been here twice with friends from work. We work very near this place, and many of them come regularly, but that doesn't ensure any customer service at all. Both times the service has been awful. After an evening of slooooow service, one couple was ready to leave & asked for the check after waiting a long time to finally locate our waitress. Just for conversation, he happened to show us all the time and he literally waited 53 minutes from requesting the check until the waitress returned his change. Yes, FIFTY-THREE MINUTES AFTER all food & drink were long gone! And you know what pissed off his wife? She wanted to order a couple more drinks to entertain herself while sitting there (almost) an extra hour, but our waitress was just gone. No waitstaff in the entire place. My work friends have been here many times and they sometimes have really good service. I have two suggestions:
1) Reserve "The Locker Room" if you are coming with a group. My friends had good service that way.
Or 2) Sit at the bar & play video poker so you can deal directly with the bartender.
Both times I was here I sat with a group of 12 (last night) or 15 people (in early spring) at the tables. Our waitress was unable the accomplish the tasks of taking food and drink orders, delivering said food and drink orders and bringing a bill. Items were wrong, drinks were missed altogether, drinks took 30 minutes or more to arrive, happy hour is 5-7, but half of the items on the bill were charged full-price. Now, we arrived after work at exactly 5 and every one of us was done eating before 7, so this should not be difficult. We were so tired of waiting and waiting and waiting that we just paid and didn't contest the bill which had tons of errors and just left. The place was NOT that busy, but both times I've had awful service, the waitresses told us someone called in sick, so I guess I just have bad luck. Both times the (different) waitresses also told us they were new (on the job 2 weeks). So can we train some people to know the menu and/or the computer billing? I think the bill took forever because she literally did not know how to ring us up, so she just started pushing random buttons and our bill was a mess.
The waitress actually had the nerve to tell us several times, "Well, I'm back here at table 36, my problem table." Really? You don't want the tip from 12 thirsty customers who are ordering tons of food and drink? The problem is not knowing your menu, not knowing your happy hour specials, not remembering the name of the drink I ordered so you communicate that to the bartender, charging us double the happy hour rates, charging us for drinks no one in our party ordered (not only getting drink names wrong, but actually adding expensive extra charges to our bill) and generally blaming us and getting pissy about everything. One person did get testy with the waitress after 2 hours of this business, but not until a full 40 minutes after she requested the check. The rest of us were socializing and talking and not mad, but getting very thirsty because no one was there to take a drink order. A couple of girls went to the bar and immediately got a drink, which really pissed off our server (no tip, I get it), but we had literally not seen her anywhere in the bar for over 30 min so we thought she was on her lunch. We had to find our own napkins, our own silverware and our own boxes back in the kitchen for leftovers because we could not find anyone to help us.
I do not plan to EVER go back (strike two, you're OUT), but like a dummy, I actually gave them a second chance. I suggest if you do want to get a small group, sit at a table and order some food and drinks, make sure you ask if anyone has called in sick that day. Our waitress wouldn't even crack a smile when I first met her (20 min after I arrived!) and I told her I was a Niner fan. She kind of scowled at me and didn't answer and I pointed out the fact that she was wearing a Niners shirt. Okay, I guess your boss told you to wear that. Sorry for trying to be friendly. It only went straight downhill from there. No jokes, no smile, rare half-hearted apologies, and lots and lots and lots of excuses.
Ma'am, if you had just been courteous, told us you were short-staffed and you were trying your best, coming to let us know drinks were on the way, instead of blaming us for all of your mistakes, we would be very sympathetic. We're healthcare workers, we're good at that. But this was crazy.
Never again!!!
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