Awful experience.
I knew the place had a bad vibe when we were left waiting for 20 mins before the owner Chantal came to introduce herself and give a long-winded speech about how her shop was the greatest and how she would purposely pull ugly dresses if she suspected that clients were taking pictures before ending with the fakest "but the bride is SO beautiful and I wish I could dress her myself..." Cold and over the top and left me feeling annoyed.
Consultant then takes you to an ipad and you select dresses which is fine but I made the mistake of answering truthfully when asked if I had a dress that I loved elsewhere... the consultant was enthusiastic and told me she had the dress in both available colors....until I told her price at her competitor. Then all of a sudden I was brought the dress in only one color and Chantal came up and EVICERATED me and the dress basically telling me that I looked awful in it and that no amount of ordering the correct size (10 sizes SMALLER) and money spent on alterations (at least $1,000) would ever make that dress look good on me. She also stated that the particular brand was problematic (then why do you carry it?) and that she had sold hundreds of that dress and it was nothing special. Lets be clear the price difference was about $200 ... it would NOT have been a deterrent had the service been deserving. She humiliated me and ruined a pretty special day.
She also tried to put me in dresses she deemed fit because she "knew better" and when I politely told her that I disliked them or that I knew certain features she was suggesting didn't work on me she got even more annoyed and said she didn't have time for me and that I'd need a 2-3 hour appointment with her and a consultant on a week day....no, thank you. As we were leaving she had the audacity to tell me that I would definitely be back. I remained polite and relatively composed throughout but I certainly do not intend to return.
consultant had the decency to look mortified while this was happening.