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| - I really hate writing a bad review, especially for a place like this because I feel like it benefits a lot of people, but I have never been treated more rudely! My friends and I regularly came here to play sand volleyball and it was always such a blast because you could bring out pitchers of beer to drink while playing. We never had any problems; we'd give them our ID and they'd give us a ball.
Last night we arrived, expecting to do the same thing we do every time. We went into the main office to get a ball. We could see a lady sitting toward the back at a computer, so we rang the bell. She literally looked at us, got up, and left the room through the back door. (There is a food area behind the door where they serve their food and drinks). We waited about 5-10 minutes, rang the bell a couple times, but no one came back. One of us went around to the food area to let them know we needed help.
The same lady came back, looking annoyed. We said we needed a volleyball and she started off right away with an attitude asking us if we'd rented a court. We explained that we'd never had to rent a court and we usually just swapped an ID for a ball with no problem. She explained you had to reserve and rent a court which cost $(I forget how much). I asked if that was only on the weekends (we came on a Friday and usually had come on Thursdays in the past). She rudely said no and that she had been working there the longest and knew all the rules. Not that we were questioning her, I was just confused as to why we never had the issue before. She then said she'd call her manager (not sure why). She got on the phone for about two seconds and then walked out the back door again. We waited for another 10 minutes and no one came back! The lady had never even asked if we wanted to reserve a court or anything, was just absolutely rude.
10 minutes later another guy comes in looking surprised that people were waiting. By this time, there was another lady with her son who just wanted to return their bat they had swapped for their ID. She said she ran into issues of waiting for help multiple times. The guy explained to us the same thing about the courts. My husband was trying to ask how we would go about reserving a court so we could play and he was just as rude, so we left.
All we wanted to do was play volleyball and we would have happily paid, knowing that was the rule, but no way will I give my money to a place that treats people with such disrespect. It is not our fault that their staff aren't on the same page about their rules. They definitely need to fire and re-hire people with some manners.
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