I think having the men that work there doing my gel mani and AMAZING pedi is what made me satisfied. I've had the ladies do their work for me but it did feel bumpy and the top wasn't as smooth or shiny as they should have been. I thought it was fairly priced for the quality I got. $20 for a gel mani, $18 for an awesome pedicure with hot towels and rocks, sea salt for an extra 5, yup! I can say I'm definitely going back in another 2 weeks to get my gel refill!