Tried the PATH location a couple of times now.
First time is the day they opened which I had mixed feelings about their service. I have asked for a double Americano with a splash of steamed cream at the time. The cashier keeps insisting that I get an Americano Misto, to which I said no and tried to explain my order again. But then she just kept on insisting on an Americano Misto. So I did, maybe they're too busy and stressed out for Day 1.
I went back today and tried one of the sandwiches which is not bad. There are no prices on the display at all. The server had asked me if I wanted it heated up and I agreed. However, the egg was still cold and the bread (more like a biscuit) was barely warm. For a tiny $4 sandwich, I expected a little bit more value in return.
There are plenty of places in the PATH that are way busier but their service does not suffer as much. Maybe a little rethinking on strategy here will help.
Oh, and I ordered another Americano ... but just straight up simple this time, though :)