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| - OMG!!!!!!! I have NEVER in my life been treated so bad by an establishment that I have been given my business to for over 9 years. I've been going to HOUR GLASS Cleaner for over 9 year. The business was bought over by someone else about 5-6 years ago, but I continued my loyalty to the business.
I used their pick up/ delivery service and had a monthly bill of at least $400-$500 dollars. About 3 weeks ago I went to pick my dry cleaning, at that time I was informed by the owner's wife that my $800 dollar brand new white jacket with leather trimming was severely stained and damaged and that she had followed the cleaning instructions and that it was not their fault. I told her I would take it back to Barney's and explain the situation to them and let her know the outcome. Barney's told me that no one else had brought the jacket back, but they would send it to their Cleaner to have it fixed. The next time I went to Hour glass cleaner to give them more of my business (about a week ago), I mentioned to the owners wife what Barney's had told me..... before I could finish my sentence, she got very defensive and started raising her voice in front of my 9 year old and kept repeating that she followed the instructions and that it wasn't her fault. I told her to please lower her voice, instead she grabbed my stuff shoved it into my shopping bag and through the bag at me and told me to SHUT UP and GET OUT!!! My 9 year old and I were stunned!!! We couldn't believe what was happening. After 9 years and over 20-30 thousand dollars of my business, this is how I was treated, because for the first time I spoke up. In the past I've always let it go when the quality of their work was not satisfactory, and that's my fault, but NO ONE should be treated, the way I was treated. After speaking to a couple of my neighbors, I was informed that, they also no longer use HOUR GLASS Cleaners, because they were also told to GET OUT, when their Garment was Damaged.
I have never wrote a review in my life, this is my first review. I have also never been treated this way before. If anyone else has had an experience like mine with Hour glass, please contact me @ Mahsajune@msn.com. I spoke to my lawyer and my neighbors, we don't want this to happen to anyone else, so we will be taking Action.
PS. Not only was I ever offered anything for the damages, instead they charged me for the Cleaning, so I paid to have Hour Glass damage my new $800 Jacket. Unbelievable!!
Thank You Hour Glass Cleaners!!!!
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