Amazing service! Above and beyond our expectations. We recently built a new home and the builder does not allow you to choose your light fixtures. The fixtures that they do provide are very generic and not our taste. So we needed to replace most of the fixtures throughout the entire house. I contacted the store to get some design help and Theo Ware came out to our home to help me consider options that not only went well with our decor, but that played well with one another as you moved throughout the house. From that point on Theo took extraordinary care to help us make sure everything was ordered, bulbs were considered and that it all worked as we had planned. He helped up set up installation (there were a lot of lights) and on the day of install we had the wrong set of bulbs for one of the lights that was 20 feet in the air (one we could not fix ourselves after they left). Theo got in his car and brought them to the installers within 15 minutes.
We were also struggling with the right foyer choice and found a light we really liked- but there was only one left and it had a short. Theo spoke to a wonderful man that works on the lights at the store and he said he would look at the light to see if it could be repaired. Within 20 minutes the light was repaired and we had the perfect light for our foyer!
Thank you Theo and Lamps Plus team-- it was an amazing experience!