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| - Before Matcha opened, I was eating around the block and excited for its grand opening because like it's name, it should be all about the matcha crave - something I love.
Just recently, I got to finally drop in for a taste. Noticeably, half the menu was not ready and available, only the drinks and maybe two cakes. I can understand why other reviewers gave a poor rating due to that, but I rather think it's poor management of customer experience. They set customers' expectation bar higher by putting things they can't sell on the menu, whereas Matcha should've left it all out rather than now.
Nevertheless, I still wanted to try their items for myself. My boyfriend and I ordered the Ujicha (hot) and Matcha Cheese Foam, both recommended drinks.
Matcha Cheese Foam had a good taste of matcha and that slight texture of powder when it's more authentic in its ingredients. However, I can tell the overall flavour still tasted watered down. There wasn't any cheese aroma until I got to the bottom. It tasted more like cheesecake than cheese.
Similar feedback on the Ujicha. It got the matcha flavour but it a sense, it seems weak and watered down. Overall taste is like the hot version of Matcha Cheese Foam.
For the quality and price paid on the drinks, I think it's pricy and can get better variety and matcha flavour in other dessert stores.
Customer service was decent. An employee did try to recommend a cake and they also passed out a new cake that's planning to be sold.
Matcha store decor was simply their seats at the back consist of small square tables on one side like Tsujiri and longer rectangular tables like Chatime. Down side about the small tables is that it lacks leg and feet room between two people. Other than that, atmosphere and music was nice.
P.S. Staff are mandarin speaking.
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