The woman who usually cuts our child's hair wasn't there and the person who seemed to be in charge was SO abrasive. I knew before the cut started that this would be a mistake. Our child has Down Syndrome and can be a handful, but the more-experienced stylist was always so good with him and did such a fantastic job. I'll complete the haircut myself! After coming here for years, we will be going elsewhere. We were driving half an hour to come here, but would drive an hour for better service and understanding.