Ordered the "hot cheese fried chicken" 20 minute wait for one order. After receiving the order, I cut into the chicken and the middle part was raw.
I brought it back to the counter, they made me another one.
Second time around, it was even more raw in the center and the cheese was not melted at all.
The guy at the counter explained that he "usually leaves the chicken on top rack above the stove to keep it warm after being cooked, but this time he didn't"; therefore it was more "fresh".
One star for good customer service at the least... and Got refund back... too bad didn't get my appetite back.
The hot cheese chicken is a fail because the chicken isn't really same thickness throughout.. which is why it probably isn't cooked thoroughly.
They should invest in a meat thermometer to ensure the meat is cooked thoroughly