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| - Went there for the 3rd time today.
Food is consistently good. So far, have tried and enjoyed their lolly pop chicken, seekh kababs, boneless chicken tikkas, crispy beef and chicken biryani. Wasn't a fan of their karahi chicken and chilli beef.
Ambience is nice for a Pakistani restaurant. Definitely a place to take family and friends.
However the service has been sub-par unfortunately. Today was a bad experience: I went with the family. My mom was experiencing low blood sugar and wanted to eat something quick (before the actual food came). I asked the server if the vegetable somosas are ready to which he replied "it'll take a few minutes, it's a dine in restaurant". I didn't appreciate the latter half of his comment at all.
We wanted to order seekh kababs. The server suggested that he'll give us a discount if we ordered lolly pop chicken ($8.99 per plate). We didnt ask how much discount we'll get however. We ordered two plates and saw that he had charged us $7.99 per plate. I.e a $1 per plate discount - what a deal!! I found the dollar per plate discount a tad bit insulting to be honest.
At the end, when we were getting ready to go, someone from our party knocked over an empty glass. The server told my wife "I am sorry but my manager said that there is a $5 charge for that". We paid the additional $5 for the glass (didn't complain at all) and left. We all were very surprised that they made us pay for the broken glass though. To me this was terrible customer service and very short sighted thinking.
My overall thoughts: decent food, great ambience, customer service needs improvement. However, next time, i'll spend my money elsewhere.
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