I have a 2013 Passat TDI . I have had a 10,000, 15,000, and 20,000 service. All three were excellent and prompt as I waited in the customer waiting room and enjoyed a magazine, cup of coffee.
The waiting area has very comfortable seating and has a TV also.
I've owned Porsches, Toyota's, and Honda's before I purchased my 1st VW from Lunde. The service department is secound to none!
I am so pleased with my Lunde VW (and thier service department) that I have already decided that we will purchase another VW when my wife is ready to buy a new car.