My Vet (in CA) recommended Roadrunner Pharmacy (in AZ) for a compounded Rx for my aging and ailing dog. This experience turned out to be a nightmare involving at least 6 phone calls on my part and continually being placed on hold for 10-15 minutes at a time (all while I'm trying to see my own patients). I know my Vet's office had to call at least 3 additional times.
During the course of this fiasco, I learned that they are unable to tell you the amount you will be charged until AFTER you provide a credit card number; who willingly gives a cc number for some undisclosed amount of money ?? !!
I finally relent, because I need the medication for my dog, and provide my cc number - only to then be told that they cannot tell me the amount I'm going to be charged until they create an invoice - which won't be till next week because it's now 2:30 PM on the Friday of a long holiday weekend. Did I mention that this all started around 10 AM ??
I finally think everything is in place and my dog will get his medication by the middle of next week - only to get a call from my Vet's office (which is now closed for the weekend) saying that Roadrunner Pharmacy has decided to cancel my order !!
Not sure why my Vet did not use our local compounding pharmacy in the first place, but if she had - I would already have the necessary medication in hand rather than having to wait and start all over again next week.
TERRIBLE customer service; EXHAUSTIVE wait time on hold; relieved not to be doing business with this poorly run company !! Now need to make sure they don't charge my credit card just for the heck of it ...