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| - This airline is not representing american spirit which is good quality, service, customer oriented and many more, the employees were rude, dishonest and ... not a good experience, I hope they do not continue their bad service and bad attitude, they charge the same amount and perhaps more plus costing more if they claim their ticket is cheaper. It's on the contrary more expensive.!!!! I end up waiting here in Las Vegas for 8 hours, they had room in some of the planes that go to LA but they avoid let me go back home early. Such a waste of time. Becca ( that was her name at gate 24 ) was rude and dis honest. She was able to call her supervisor and she did not. She was instead was telling me buy the exchange ticket for $99. They kept me in the airport wasting time but not filling up the airplane that had enough room. She was repeatedly was calling people to get on board knowing there several seats empty. So I approached her and asked to let me go to my destination by that plane and she refused, she not only did not help she gave me all kind of nonsense lies that it is in her power, but she offered me to buy the exchange ticket???????!!!!!!!!! Wow. I will not use this air line again. Even if they claim the give ticket for free. Bunch of pirates. They charge moe over $100 for the normal carry on I normally travel with, they did not have a simple power receptacles that is standard in every planes these days to charge your phone or laptop. They charge for water, they charge for anything you may need , I think in the future they will charge you for comfortable seats ( it will be bare metal in the future) beware everyone do not fall for their low cost ticket , it's a sham
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