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  • Disappointed. Went in knowing what I was going to purchase so customer service could be kept at a minimum but that didn't happen. 4/19/15 went in to purchase a laptop Jesus, the best buy rep did the transaction. I bought two software items, he said both could be installed for $29.99 okay I went ahead and paid the $29.99. Thought it would be less trouble but it ended up being a nightmare and took hours and they didn't even complete the job nor refund my money, I ended up installing Microsoft office myself. Geek squad is never any help to me. Brandon from Geek squad tells my dad and I that we were misinformed. He says the $29.99 will not cover both installations. Not something I couldn't do myself but I wanted the convenience of having it all done for me at $29.99. Brandon's says it is $29.99 per installation. Okay I understand but it is not my fault I was misinformed. Brandon decides to discount the warranty and then use the discount to purchase $29.99 onto a gift card and use that for an installation. Did he tell us? NO! Did this screw us big time? YES! 5/2/15 went to Best Buy to return the warranty and chaos once again with place! Best buy could not return the full price of the warranty because Brandon discounted the price and used the money for installations. WOW Once we explained that they didn't install Microsoft it is as if it went in through one ear and out through the other. The manager, Alex was rude and did not care it was the fault of his coworkers. We were not rude or confrontational in any way so his attitude was uncalled for and disrespectful He treated us like we were in the wrong for asking for any sort of refund and when my dad told him he was disappointed with his experience at the store he just rolled his eyes and said okay. Really we spent over $700 and hours at the store and that's the customer service they give UNBELIEVABLE Please avoid this place it is not worth it
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