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  • Everyone on the planet darn near has visited McDonald's. It's worldly icon and it will probably be the first form of food to be available on the ISS (International Space Station) which I think is only fitting! However there is a problem that "McD's" needs to fix before "they boldly go where no burger has gone before." McD's management at the store level and at the corporate level need to train their employees on how to get an order correct when it comes to what the customer says they want. Now I'm not saying don't up sell apple pies and drinks but the people who work in drive through and in-store need to really listen to the customer and hear what they want! When I go to McD's drive thru or in-store I like to order a "Quarter Pounder" an original "core" sandwich at McD's. The Quarter Pounder was invented in 1971. When I place my order the employee always ask me do I want cheese on it? I say no and they turn and tell the cook "One Quarter Ham" please. Now I have learned over the years of ordering at McD's how to order to get exactly what I want, so I figured I would say what the order taker would say to the cook to get what I wanted. Sounds pretty simple to me...Not so fast! The order taker still ask me if I wanted cheese on my burger. So when I return another time and I order my Quarter Pounder I say "may I have a Quarter Ham please" and what does the employee do? Ask me if I want cheese!!! I say no again! Then they turn around and say "One Quarter Ham!" What's up with that? I ask for for a burger in McDonald's employee terminology and the employee disregards the terminology and hears only what they want to hear. Then to top things off they want to charge me the same price for a Qtr Ham as a Qtr Ham with cheese which makes no sense to me! So when I inquire about the differences in prices or lack there of, the employees tell me that they must charge me the same price for a "Quarter Ham" as a "Quarter Pounder with Cheese" there is no pricing difference. Why not??? (Considering a regular hamburger cost one price and their regular cheeseburger cost is a little more because of the cheese being added.) By me not adding cheese to my sandwich the employee has to do more keystrokes than the single one touch entry for a Quarter Pounder with cheese! More work= more time in line for the employee and the customer. I know I'm crazy for blogging about this but if nothing is said people will not get what they want when they go to McD's and that's not right and I really do enjoy the food there. I have been going since I was a little kid with my father and brother and it was a weekly treat and I have done the same with my son some 30+ years later. What your training your employees to do is not good customer service this is cattle herding!!! The days of customer service have all but dissolved away and as a corporate entity you know this and instead of going back to what got you where you are today you change your own corporate model and do business as usual!!! On a side note! if your going to put someone in drive-thru, put someone there who speaks intelligable english. I could barely understand the girl working in the drive-thru and I also speak spanish and when I realised it would be better to talk to her in spanish she dismissed my ability to order in spanish and used English but when I'm in the store (same transaction because something was wrong with my order) I heard someone make their order in spanish and she spoke it back to the customer for the whole transaction! Can a brotha that speaks spanish not be slightly discriminated against because I don't look like I come from a spanish speaking country???
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