| rev:text
| - Where to begin on a highly negative review about a pool re-do by this company? For 10 months I have waited for the main problem, a problem this company was the cause of, to be rectified, to no avail. I can only guess Dan is waiting two more months for the warranty to be over so he is not accountable for his mistake. This months call was unanswered. Synopsis~ DO NOT use this man for a pool renovation. He is a pool guy for pool maintenance only. He did well when he fixed our pool pump. Not so much for a simple pool renovation. He has no crew or techs relying on him for reputation. He is a very expensive and unnecessary middle man. He hires a crew to do the work and then leaves the customer to oversee the project. I REGRET deciding to hire him.
All I have wanted and STILL want is the leveler to work! A leveler I did not even want. A leveler that was added at his cost and the crews labor because he was not overseeing this renovation. Over a month to complete, I do not lie when I say he showed up TWO times only, until final bill day. An abandoned line was not only not sealed, but perfectly mini pebbled around. To add insult to incompetence, Dan was handing me a final bill while a drain cover was being screwed on to "hide" the mistake. See pictures. You will see my hand and a totally USELESS hole with a drain cover on it (before the leveler was added) as the water was filling up to further "hide" the mistake!
How did a hole like that get forgotten? Honest mistake you can think. But you see, a big deal was made of that area. It was an old line only 2' from the filter. A new designated vacuum line was desired and hope was to be put right there. But no, Dan stated there was fear of the crew digging in that area and hitting electrical lines of the pool light. We wanted no safety hazard so as suggested we agreed to the new line, at a costly fee of digging and re-plumbing 20' on the other side of the pool. Somehow the crew forgot that danger, thought the hole had purpose and left it, as they perfectly plastered around the useless hole of danger. Later when demanded to fix, they had to dig in that area anyways for their solution of making the useless hole, useful~ a water leveler. I flat out refused to have a mini pebble "patch" on a brand spanking new mini pebble plastered pool. It was admitted that a patch would show.
I say that about the crew in jest. Among a communication barrier, they honestly tried as hard as they could with what was thrown at them. The customer pointing out mistakes and the biggest problem, being the absent Dan, the guy hired to do the job! Everything I relayed to him upon our planning discussion literally had to be re-communicated to the crew at each step. I kid you not when I say, he would call to tell what to tell them! Unprofessional!
So now what I have is the first useless hole in the side of the pool and a useless hole outside the pool for the leveler that levels the pool water if you shoot hose water through it to start it. Then it doesn't work until you do that again. Four times Dan or the crew came out and that is what they did, blew water through it and it worked that day. As the water evaporates, it has never turned on again on its own since 11/11/14. Pics, emails & video has been sent to Dan to show that it is not functioning with out that kick start. Imagine buying a new car and you have to get a jump to start it every time. Would that be acceptable? This situation is not acceptable. Dan said he wanted me to be happy when I looked at my pool. It was lip service because I am still not happy and he will not honor the warranty (as I throw my hose in to fill the pool right next to the non functioning water leveler). I have been very patient. At this point I am pissed, two months away from the one year warranty expiring, wondering if legal action is my only avenue.
So since I have to waste my time writing this review I think it pertinent to add more mistakes for you to consider if you consider hiring this company and as I said, I lay blame on Dan's shoulders for not being present as HE was hired to do the job ...
-Be clear on what grout you want. My mistake maybe, I assumed the grout would be white to blend in nicely with the light blue plaster. It is literally cement grey. Cement, as in used my skimmer basket to strain the rocks from cement and used as grout. The white water line shines brightly against the grey cement grout.
-Later mentioned I need a skimmer basket as I don't have one. When pointed out what mine was used for and where I seen it last in the garbage pile, a new one magically appeared.
-Another dead line, an abandoned aerator line, was also forgotten to be sealed and covered to the point of being PERFECTLY tiled around. Was fixed. And by now crew and customer is super frustrated and tense. Dan? Nowhere to be seen.
Oh there is more! But there is a cap for writing on here (see pics). I hope to come back and say he fixed the problem! Doubt it after this review.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)